Due to the persistent heat and dry conditions, a FIRE BAN is now in effect for the Town of Fort Macleod with respect to all open fires within its municipal boundaries.

Report a Problem

Report a Problem

Welcome to Service Tracker!

Service Tracker is a service request and tracking system.  Its a convenient way for residents to connect with the Town of Fort Macleod.  Use Service Tracker to:

  • Report a problem
  • Request a service
  • Ask for information 

For emergencies please call 911.


Web Self Service

  • Service Tracker provides residents 24/7 access to submit a request.
  • Simply fill out a service request form and submit.  Your service request is directed to the right area, the first time. 
  • More services will continue to be added to Service Tracker. 

Track It - with your ID number

  • Stay up to date on the status of your service request by using the tracking ID number.
  • For all services featured on Service Tracker, you will receive a tracking ID number when you submit a service request online.  You can use this number to check the status of your inquiry or request by calling 403-553-4425.

Enhanced Customer Service

Service Tracker helps the Town:

  • Streamline and avoid duplication in handling requests.
  • Direct requests to the right area.
  • Save time and effort through a single point of entry for requests.
  • Gain efficiencies through the system’s self-service, work assignment and reporting capabilities.
  • Provide visibility on our service commitment and expected completion times.
  • Gather data for better operational planning and resource allocation.
  • Support performance measurement in support of accountability, productivity and efficiency goals

Ultimately, the new system is designed to enhance the experience a resident has when connecting with the Town for service and information.

Try It

Please fill out the form below to submit your service request or inquiry. 

  • Physical address, in this case, refers specifically to the location of the request. If the request location is physically at a municipal address site please submit the address, if not a short description or road name is adequate. The map and location pin will auto adjust to an address if selected from a match that appears in the menu as you type, if not drag the pin as close as you can to the request site.
  • Select a Category type from the drop-down menu that best matches your request. The drop-down list reflects our current list of departments. The Request Type drop-down menu will auto adjust to represent the services that are offered within the selected department. Please select an accurate service from the Request Type menu.
  • If you are unable to find an accurate Category please select Other Services and Other as a Service Type and we will reassign the request internally based on your description.
  • Please provide a detailed description and include as much information as possible to assist staff with your request.   Additional location information is valuable and can be included in the Request Details.

Report a Problem

See More of Fort Macleod

There is so much to do in Fort Macleod. Discover things like our beautiful historic Main Street, our new off leash dog park, or head across the green bridge for a walk in our Wilderness Park.